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VPSLand Customer Support: 1
VPSLand VPS Reliability: 1
VPSLand VPS Price Value: 8
VPSLand VPS Account Setup: 8
VPSLand VPS Overall Score: 1 |
Justin W's Final Score*:
24% |
| * The final percentage is determined automatically by our in-house percentages algorithm. |
They seemed relatively cheap, guaranteed satisfaction, all the typical stuff, figured they'd be a good shot.
Click Here to Visit VPSLand |
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This is quite possibly the worst experience I've ever had with a company ever. And that's saying a lot.
We used VPSland's VPS solution so we could host our windows' customers domains. We had probably 10 customers on it as we were slowly porting them over from our old service. These were our 10 biggest and most important customers.
One day, our server goes down (again, as it wasn't the first time), so we file a trouble ticket (because contacting them by phone is simply not an option, no numbers on the site, and any number in their WHOIS just goes to an automated payment checking system).
They respond a few HOURS later with, "you've been shut down and will not be turned on unless you give us a full explanation as to why you're spamming, and allow us to do a clean reinstall of your system because you have violated our TOS"
I almost fell out of my chair.
As it turns out, ONE man had a bad dealing with one of our customers, so he subscribed to my customer's OPT IN mail newsletter, and then took the first e-mail he received on this opt-in list and submitted it to spamcop.
VPSland took this as it was US spamming (the only link it had to us was that it mentioned a site hosted on our servers, it wasn't mailed through any of our servers, and we know nothing of it). Instead of giving us 24h to clean up, to explain, or anything, they just shut us down. If you look at the spamcop listing, you'd notice it's abundantly clear our customer wasn't spamming (and we wouldn't stand for hosting spammers in the first place).
We had no repercussions, and our very important customers out in the cold. Now we're in talks with our lawyers to sue them, but we'd have much rather not have had it come to this.
THESE PEOPLE WILL SCREW YOU, STAY AWAY.
My Final VPSLand VPS Customer Support Rating: 1/10 |
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Their servers are unreliable, and when you ask about support, all you get are generic "it's your node's hardware, we're working on it" messages -- even when it occurs > 1 time and on different days.
My Final VPSLand cPanel Windows VPS Reliability Rating: 1/10 |
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The pricing actually seemed quite decent -- until I realised you get what you pay for.
My Final VPSLand Price Value Rating: 8/10 |
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Account setup was fast and as expected.
My Final VPSLand Account Setup Rating: 8/10 |
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- 227 Sandy Springs Place, Suite D-131, Atlanta, GA 30328 USA
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recommendations to new customers. 
