HostICan VPS User Review

HostICan VPS Review

Here is what Franky Pang had to say about HostICan and the overall experience with their Virtual Private Servers hosting service.

I wasted two days with this company. Following is the sum up of my experience: 1) My account had not been setup after 2 days. But they advertised as "instant activation". 2) Support ticket was not handled after posting negative feedback on their forum. The tickets were "in progress" for 12 hours. But they claimed they offer 24/7/365 support. 3) Customer support do not even review my account before replied my support request with canned answer and close my case. 4) Support hotline always busy and forced customer to leave voice mail. 5) My negative comment on their support forum (which they stated "feel free to write a testimonial to share your thoughts and experiences" was deleted. 6) Their staff keep telling me they could not refund me because their system has been changed to a new one. But everywhere in their website advertised "30-Day Money Back Guarantee". 7) They said above happened because their company was being acquired. But as customer, this is not my concerns, I only want the service I paid for. You can stop accept customer when you could not deliver your service. Maybe I am unlucky enough, but I would not recommend this company.

HostICan Customer Support Review

VPS Hosting Reviews is the only website with a seperate customer support review box. Customer support is the top reason why customers tend to stay with or leave a Virtual Private Server company such as HostICan. How was your experience with HostICan? Submit a HostICan VPS review today!

Here's what Franky Pang had to say about HostICan's Customer Support:

1) No live chat
2) Hotline always busy and force customer to leave voice mail. Also, 9am-9pm ONLY.
3) Support ticket not handled for 4 hours.
4) Support ticket can be "in progress" for 12 hours.
5) Answer with canned answer.

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